What is the turn-around & revision time ?
 
The turn‑around time for individual service purchases is approximately 7–10 business days. Packaged Services have their own specific turn‑around times, which are listed in the description section of each package.

Are Payment Plans Accepted?
 

Absolutely! We understand that investing in your brand is a meaningful decision. To make our services more accessible, payment plans are currently available through Klarna at checkout for all design services and consultations.

 

We're also excited to share that we plan to partner with additional trusted third-party financing providers in the future to offer even more flexible payment options for our clients.

 

If you have any questions about payment arrangements before booking, please don't hesitate to reach out, we're happy to help you find the option that works best for you.

Am I able to get a refund ?
 
If you ever have concerns or something doesn’t feel right with your order, please reach out to us by email. I’m always happy to talk things through and find a solution together. Refunds are offered at my discretion, and if I’m unable to complete a service, I will let you know and issue a full refund.
 
Will I get consistent updates through the design process ?
 
The “No Disturb” clause helps ensure your project moves smoothly from start to finish. As a graphic designer, I often work on multiple orders at once, and I do my best work in a focused, interruption‑free environment.

I’ll keep you updated by email and share sneak peeks along the way so you can see how your project is coming together. I’ll also ask for feedback at key points to make sure everything stays aligned with your vision.

As updates become available, please allow me the space to share them with you. This helps me stay fully focused on creating the best possible result for you.

I want to purchase, but I have no branding ideas, I don’t know where to begin.
 
In my professional opinion, it’s often best to wait until you feel clear about your vision before moving forward. This helps save both time and money by reducing the need for revisions.

If you’re unsure or would like help shaping your ideas, I offer Brand Therapy Consultations where we explore concepts and direction together. You can easily schedule a session by clicking the “Brand Therapy"  tab.

Will you add my products to my store ?
 
Product and service installation on your website is offered as an add‑on service. Pricing for this add‑on varies depending on the number of items that need to be installed.

I messaged you on social media, why have I not received a response ?
 For professional courtesy, all open‑order communication will take place through
branding@thebausechic.com . 

Our client office hours are Monday–Thursday, 10am–7pm. We are closed Friday–Sunday, and any emails received over the weekend will be answered once we return during our next business day on Monday.